🔐 Logging into the Crypto.com App (Mobile)

  1. Open the App: Launch the Crypto.com app on your device.
  2. Select Login Option: Tap on "Log in to existing account".
  3. Enter Credentials:
  • Input your registered email address or phone number.
  • Tap "Log in".
  1. Complete Verification:
  • If you have a passkey: Use it for verification.
  • Without a passkey:
  • Email Verification: Check your inbox for the verification email and tap "LOG IN NOW".
  • SMS Verification: Enter the code sent to your registered phone number.
  • Passcode: Enter your app passcode to complete the login.

Note: Ensure your Anti-Phishing Code is present if you've set it up .

🌐 Logging into Crypto.com Web (Desktop)

  1. Visit the Website: Go to Crypto.com Web.
  2. Choose Login Method:
  • QR Code (Recommended): Open the Crypto.com app, navigate to Settings > QR Code Scanner, and scan the code displayed on the web page.
  • Email Login: Enter your registered email address and click "Log In".
  1. Complete Verification:
  • Passkey: If you've set up a passkey, follow the on-screen instructions.
  • Email Link: Click the "LOG IN NOW" link sent to your email.
  • SMS Code: Enter the verification code sent to your phone.
  • Passcode: Enter your app passcode to finalize the login .

🛠️ Troubleshooting Login Issues

If you're facing difficulties logging in:

  • Clear Cache and Cookies: This can resolve many login-related issues.
  • Use a Different Browser: Sometimes, switching browsers can help.
  • Check Email Variations: Ensure you're using the correct email address. For Gmail users, remember that addresses with dots are considered the same by Gmail but may be treated differently by Crypto.com .
  • Update the App: Ensure you're using the latest version of the Crypto.com app.
  • Reinstall the App: If issues persist, uninstalling and reinstalling the app can help.
  • Disable VPN: Some users have found that turning off their VPN resolves login problems .

If problems continue, contact Crypto.com support through the app or visit chat.crypto.com for assistance.

📱 Biometric Login

For added convenience, Crypto.com supports biometric login (Face ID or fingerprint) on compatible devices. Ensure this feature is enabled in your app settings for quicker access .